Refund Policy

1. Your right to change your mind

If the Service does not work as described, or you simply change your mind, you may request a refund of your purchase within 14 days, provided you have not substantially consumed the credits it included. We offer 14 days everywhere, which meets both the seven-day right of withdrawal under the Brazilian Consumer Protection Code and the fourteen-day distance-selling period for consumers in the EU and UK.

2. Credits

Credits already spent on a completed generation are non-refundable, because each generation incurs a real processing cost. Unused credits from a top-up may be refunded within 14 days at our discretion.

You are never charged for work you did not receive. Where a generation fails in part, the credits for the assets that failed are returned to your balance automatically — you do not need to ask, and it is not counted against the window above.

3. Subscriptions

You can cancel a plan at any time; cancellation stops future renewals. Credits granted for the current period remain available until they expire (below). Partial-period refunds are not provided unless required by law.

Credits expire. Monthly plan credits last until your plan renews (or, if it does not renew, until your paid period and its 3-day grace end) and unused plan credits do not roll over. Yearly plan credits last 12 months from purchase, and the fair-use limit lets you use up to one month's worth in any 30 days. Credit packs, and credits added to your account by our team, expire 12 months after they arrive. Credits refunded for a failed generation go back where they came from; if those had already expired, they come back valid for 30 days. We always use the credits that expire soonest first.

4. How to request

Email convexflow@gmail.com from your account email with your order details. We aim to respond within 5 business days.

5. Chargebacks

Please contact us before opening a chargeback so we can resolve the issue directly. Abuse of refunds or chargebacks may result in account suspension.